Returns & Exchanges
At Luminox Europe, we want you to be completely satisfied with your purchase; that is why we offer a 30-day return window for all unworn apparel and accessories in their original packaging. Please ensure all tags remain attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the items in their original packaging, ensuring all tags and protective seals are intact to prevent damage during transit.
Affix the Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated courier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing