Frequently Asked Questions
Everything you need to know about shipping, returns, and our premium timepieces.
What shipping methods are available within Europe?
We offer standard and express shipping via DHL and UPS. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days across most European countries.
How do I return a product if I am not satisfied?
You can return any unworn item in its original packaging within 30 days of receipt. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund.
What payment options do you accept?
Luminox Europe accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and localized payment methods such as Klarna and iDEAL.
Are your watches covered by a warranty?
Yes, all our timepieces come with a 2-year international warranty that covers manufacturing defects. Please ensure you keep your digital invoice as proof of purchase.
How can I track the status of my order?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
Are the materials used in your products sustainable?
We are committed to quality and responsibility. Our latest collections utilize recycled ocean plastic (#tide) and sustainable packaging to reduce our environmental footprint.